Home Computer Help & Tech Support Topics

This material is archived primarily from Email tips distributed to my own home computer friends here in Ocala, dated 2015-2017. Updates to this material are scheduled for CY 2018.

Computer Help and Tutoring
for Seniors in S.W. Ocala, FL

Check with Arthur

To Arrange Home Computer Help or Tutorials
Contact Arthur at (352) 875-7878
in Friendship Colony, S.W. Ocala, FL, 34481

Lost Internet Connection

Lost Internet Connection

One day out of the blue you're getting a "File Cannot Be Found" message when you try to open up your Web or Email – OR – All of a sudden, you’re getting a “no connection” or “no internet” message when you try to connect with your broadband or wireless connection?

Usually this can be fixed by rebooting your high-speed modem.

Follow these steps:

Shut down your computer normally. Also, also pull the power on your modem, and pull the power on your router if applicable.

Then, power up your modem and give it a couple minutes as needed for the lights to test flash, and certain lights such as the Internet link light to display solid green.

Next in sequence, power up the router if you use one. Give the router a couple minutes to boot up fully.

Now, power up your computer. As often as not, your computer will then connect to the Internet again.

These steps don't work in every case, but they do restore online connections often enough that you should try this fix first any time that you lose your connection.

If they don't work, call your high-speed service (Bright House, DCM, Century Link, or other) to test if they can diagnose any signal problems remotely. Sometimes they may need to reset your modem from their end, or they may guide you to take the above steps as well as using the reset button on your modem and/or router.

If your access provider cannot fix the problem this way, then you may need a technician to come in and look at other software, system or hardware causes.